Refund policy

While most people notice an immediate benefit when using the Pillow Cube, some find that it takes a few nights of sleeping on the Pillow Cube to get used to the new size, shape, and support. If you can, try sleeping on it for at least 3 weeks and see if your body thanks you.

Orders within the US come with a 60-night Satisfaction Guarantee. International orders are all final sale.

If you are still feeling discomfort, try going up or down a size.

All bedding sales are final and cannot be returned.

PILLOW CONSULTATION	EXCHANGE	RETURNS
Most people prefer the Standard (5”) size pillow, but here is the sizing guide so you can see for yourself	If the size you got didn't quite align your spine we're happy to EXCHANGE your pillow for you.	If you have determined that you still need to return, please visit our RETURN & EXCHANGE PORTAL
5'3" or shorter or very narrow shoulders = THIN (4") 5'4" - 6'3" or average shoulders = STANDARD (5") 6'3" or taller or wider shoulders = THICK (6") If you have any questions, please feel free to send us an email at support@pillowcube.com	You'll need your order number and zip code/email used to purchase Returns and exchanges are only available within the 48 contiguous United States of America There is a $15 return shipping fee, unless Re:do was purchased at checkout for $3.98, you will receive free shipping. Re:do is non-refundable	Your refund will be processed, minus any shipping costs that you paid at the time of your purchase. There is a $15 return shipping fee, unless Re:do was purchased at checkout for $3.98, you will receive free shipping. Re:do is non-refundable
Make sure to watch our sizing guide video for reference!	If you haven’t already, take the Sizing Quiz!	Select Store Credit and receive 10% back!

WHAT IF THERE WAS A PROBLEM WITH MY ORDER?

If you run into an issue with delivery (you never received your item, item arrived damaged, or the wrong product was delivered), please let us know by filing a claim here so we can make it right!

Please keep in mind that claims need to be submitted within 2 weeks of receiving your item

If your item says delivered and has not arrived, please wait 3 business days before filing a claim as we have seen packages show up within this timeframe.
Lost in transit packages are considered when there has not been tracking updates for more than 7 business days
If you are missing an item and your tracking shows delivered, it is possible your packages were shipped with two different tracking numbers. Please wait 3 business days before submitting a claim

If you are missing a pillowcase, sometimes those are packaged within the pillow box itself, please open the pillow package before submitting a claim for a missing pillow case.

Once submitted, we will review your claim and get back to you within 1 business day

PRESALE POLICY

Presale items are products that have been announced but not yet released by the manufacturer. If a product is being rereleased or restocked in a future date, it will also be marked as "presale" on our store.

Payments for presale items will be collected immediately after checkout. While we do charge immediately for your order, we also accept cancellations before the release date and or shipment of the items. In such case, our Cancellation Policy will apply.

The products will be shipped around the release date shown on the product page but please note that the release date can sometimes be delayed by the manufacturer. We always do our best to keep the product pages updated in case any changes are announced by the manufacturers so that our customers will be updated at any time.

Gift Cards, Coupon Codes, Discounts cannot be applied to presale items