FAQ
WHAT IF I SLEEP ON MY BACK?
While Pillow Cube products were specifically designed for side sleepers, we have heard from some side/back sleepers that they enjoy them too! But all in all, our pillows, such as the Side Cube, Side Cube Deluxe and Travel Cube pillows, are intended for side sleepers.
Check out the Combo Cube if you find you roll from your back to side during your snooze.
Our Pillow Cube Mattress has also gotten outstanding reviews from every kind of sleeper. Try it today!
WHAT SIZE PILLOW CUBE DO I NEED?
Most people prefer the Standard (5") Side Cube , but here's a size guide so you can see for yourself. Watch our sizing guide video below for specifics.
- 5'3" or shorter or very narrow shoulders = Thin (4")
- 5'4" - 6'3" or average shoulders = Standard (5")
- 6'3" or taller or wider shoulders = Thick (6")
Take our SIZING QUIZ to get a recommendation on which size is right for you! Watch our SIZING VIDEO for additional help selecting the right pillow!
If the size you got didn't quite align your spine we're happy to EXCHANGE your pillow for the right size.
WHAT ARE THE PILLOW DIMENSIONS + SPECS?
SIDE CUBE/ICE CUBE
12" X 24" X 5" - 2.5 lbs
SIDE CUBE DELUXE/ICE CUBE DELUXE
Regular - 14" X 28" X 5" - 4.75 lbs
Thick - 14" X 28" X 6" - 5.25 lbs
Thin - 14" X 28" X 4" - 3.75 lbs
KNEE CUBE: With contour cuts to provide support and alignment for your lower back and prevent pressure on your hips, knees, and ankles
12" X 18" X 5" - 2 lbs
TRAVEL CUBE
Pillow: 12" X 16" X 5” - 3 lbs
Compressed in Travel Bag: 12” X 8” diameter*
*Please note this is only an estimate! There will be some variation each time depending on how tightly/loosely it is rolled up in the Travel Bag.
KID CUBE
Closed: 10” X 10” x 6” - 1 lbs
Open: 10” X 20” X 3”
WHAT ARE THE MATTRESS DIMENSIONS + SPECS?
Width x Length x Height
Pillow Cube Deluxe Mattress:
California King - 72” x 84” x 12” -
King - 76” x 80” x 12” - 135 lbs
Queen - 60” x 80” x 12” - 117 lbs
Full - 54” x 75” x 12” -
Twin XL - 38” x 80” x 12” - 70 lbs
Twin - 38” x 75” x 12” -
Pillow Cube Mattress:
California King - 72” x 84” x 10” -
King - 76” x 80” x 10” - 135 lbs
Queen - 60” x 80” x 10” - 117 lbs
Full - 54” x 75” x 10” -
Twin XL - 38” x 80” x 10” - 70 lbs
Twin - 38” x 75” x 10” -
The weight limit is 400 pounds per side for the King and Queen mattresses, and 400 pounds for the Twin XL.
WHAT KIND OF FRAME DO I NEED FOR THE MATTRESSES?
Pillow Cube Mattresses have been designed to be used on foundations with solid support with little or no give. This includes slatted wood or metal foundations, with slats no more than 4″ apart, wood or metal box foundations, and/or solid wood or metal platforms.
Pillow Cube Mattresses are compatible with adjustable bed frames.
HOW DOES THE MATTRESS GET SHIPPED?
Your new mattress is probably the coolest thing you'll ever get in the mail! It is shipped by FedEx and comes in a super sweet vacuum sealed case that is rolled up to fit just right in our custom box. Open it and get some cool time lapse videos of it expanding to its full height!
Here are specifics on the package you'll receive:
Pillow Cube Deluxe Mattress
King/California King:
Weight - 135 lbs
Length - 45 in
Width - 19 in
Height - 19 in
Queen and Full:
Weight - 117 lbs
Length - 45 in
Width - 19 in
Height - 19 in
Twin:
Weight - 96 lbs
Length - 45 in
Width - 19 in
Height - 19 in
Twin XL:
Weight - 70 lbs
Length - 42 in
Width - 15 in
Height - 15 in
Pillow Cube Mattress
King/California King:
Weight - 117 lbs
Length - 45 in
Width - 19 in
Height - 19 in
Queen:
Weight - 96 lbs
Length - 45 in
Width - 19 in
Height - 19 in
Full:
Weight - 90 lbs
Length - 45 in
Width - 19 in
Height - 19 in
Twin:
Weight - 55 lbs
Length - 42 in
Width - 15 in
Height - 15 in
Twin XL:Weight - 60 lbsLength - 42 inWidth - 15 inHeight - 15 in
HOW LONG DOES IT TAKE TO SHIP?
Our processing time for pillows and bedding is 1 - 2 business days. Once shipped, delivery is expected (but not guaranteed) within 5 - 7 business days.
See our Shipping Policy page for full details.
Processing time for mattresses typically takes longer. Once tracking information is available, an email notification will be sent.
DO YOU SHIP INTERNATIONALLY?
We currently offer shipping services exclusively within the United States and Canada. For further information, please refer to our Shipping Policy page.
HOW DO I TRACK MY ORDER?
Take a peek at your email! We’ll email updates as we process your order, including carrier tracking details for shipped orders. Check your Promotions and/or Spam folders if you did not receive one in your Inbox.
Tracking information can take up to 24 hours to appear after your item ships. (We get it though, it’s hard to be patient when something so awesome is coming to your door!)
You can also check the status of an order at any time by logging into your account at the top right of pillowcube.com (look for the person icon in the top right, then click "Log in").
The majority of our orders are sent using UPS and USPS.
If you did not receive your order number via email within 48 hours of purchase, please reach out to our Customer Care Team at support@pillowcube.com.
Please see our Shipping Policy page for full details.
HOW DO I RETURN/EXCHANGE MY PILLOW?
Pillow not as comfy as you thought it would be? Before you return…
WRONG SIZE?
If the size you got didn't work for you, try going up or down a size. Most people prefer the Standard (5") size pillow, but here's the size guide so you can see for yourself. Watch our sizing guide video below for specifics here.
- 5'3" or shorter or very narrow shoulders = Thin(4")
- 5'4" - 6'3" or average shoulders = Standard (5")
- 6'3" or taller or wider shoulders = Thick (6")
If the size you got didn't quite align your spine we're happy to EXCHANGE your pillow for you. There is a $15 return shipping fee unless Re:do is purchased at checkout.
GIVE IT A CHANCE
While most people notice an immediate benefit when using the Pillow Cube, some find that it takes a few nights of sleeping on it to get used to the new size, shape, and support. If you can, try sleeping on it for at least a week and see if your body thanks you.
If it STILL is just not the right fit for you, you can get a refund up to 60 nights after delivery.
I JUST WANT TO RETURN
If after applying these troubleshooting tips you have determined that you still need to return or exchange your pillow, please refer to our Pillow Return Policy for further instructions. There is a $15 return shipping fee unless Re:do is purchased at checkout.
*All bedding is final sale and cannot be returned.
WHAT IS RE:DO?
When you purchase Re:do at checkout, return shipping is free (should you need to return/exchange your pillow). Once your return package is delivered, you will receive a full refund. This does not include the amount paid for shipping at the time of purchase.
Re:do is non-refundable. Please refer to our Pillow Return Policy for additional information.
I RECEIVED WHAT I THINK IS MY PILLOW, BUT IT LOOKS LIKE A ROLLED UP BURRITO/JELLY ROLL:
Other than the fact that now you want to eat a burrito, please do not eat (or feed) your pillow. Simply remove the plastic covering gently, and once the seal is broken, witness the magic!
Your pillow, compressed for shipping, will begin to expand before your very eyes. Once fully expanded, your pillow is ready for use! So, dive right in and get cozy - there's no time like the present to start snoozin' on your fresh new Pillow Cube!
WHY ISN'T MY FOAM EXPANDING?
It can take 24-48 hours for the foam to fully expand. It is best to remove the quilted/ice cube cover from the pillow during this time.
If you have waited 24-48 hours for the foam to expand and it is still not expanded, please email our Customer Care Team at support@pillowcube.com. Please include a picture of the foam and we can get your pillow replaced as fast as possible!
CAN I WASH MY PILLOW?
The foam core of your pillow is NOT washable. Memory foam does NOT like water. For more care information, please visit https://www.pillowcube.com/blogs/side-sleeping-articles/proper-care-and-feeding-instructions **
CAN I GET A COUPON CODE?
Here are a few different ways to get a discount on your initial order with us!
🔹Sign up for Email/SMS messages. Just for signing up, you'll receive an initial discount code that can be used on your order. You'll also be notified of any upcoming deals and sales!
🔹Refer your friends for 10% off! Sign up to do this on our website here: https://www.pillowcube.com/pages/referrals
If you forget to apply a discount code at checkout, we are able to apply the discount code only up to 12 hours after placing the order. Please reach out to us at support@pillowcube.com with a photo of the discount code you forgot to apply.
Just a couple of reminders: only one code can be used on a purchase. Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been shipped.MILITARY MEMBERS: Within your cart, under the "checkout button" there is an icon: “Military and First Responder discount available”. Once you click on it, a pop-up will bring you to log in to GovX ID to verify!
HOW DOES THE TRAVEL CUBE BAG WORK?
We have a step-by-step video to assist you in using your travel bag. This video provides a detailed guide on how to properly deflate and pack your pillow into the bag. Please note, a common issue we've seen is that the pillow is inserted too far into the travel bag, which causes it to block the air valve. The pillow should be inserted until it is flush with the top of the bag, just below the webbing.
You can watch the video here: https://www.youtube.com/watch?v=U5rv-_V0cgM
After watching the video, if you’re still experiencing issues with the valve not letting air out as you roll the bag up, please let us know through support@pillowcube.com. Any photos or videos you can provide will help us troubleshoot your bag.
If you would like to know the dimensions of the Travel Cube, please refer to the Dimensions & Specs. FAQ above.
WHAT MATERIALS ARE THE PILLOW CUBE AND PILLOWCASE MADE WITH?
The Microfiber Perfect Fit pillowcase is 96% polyester and 4% spandex.
Our high-quality foam is made of Viscoelastic Polyurethane and Carbon Fibers and is created specifically for our pillows.
Our manufacturing meets the stringent environmental requirements found in California’s Proposition 65 and is CertiPUR-US certified to not contain PBDEs, flame retardants, heavy metals, formaldehyde, ozone depleters, and phthalates. It also has low V.O.C.s to ensure the best indoor air quality. You can rest assured that our pillows will be both non-toxic and completely safe for many years to come.
